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Privacy Policy

🛡️ Privacy Policy for Health Debt


At Health Debt, we are committed to protecting your privacy and ensuring the security of your personal information. This policy outlines how we collect, use, disclose, and safeguard your information—especially in relation to medical debt recovery services.

 

🔍 Information We Collect

We may collect the following types of personal and sensitive information:

  • Full name, date of birth, and contact details

  • Medicare number or health fund information

  • Medical billing and financial records

  • Debtor account details, including outstanding balances

  • Any correspondence related to account recovery

 

📥 How We Collect Information

We collect information through:

  • Referral from medical providers or hospitals

  • Direct contact with you (phone, email, mail, online forms)

  • Publicly available databases when permitted by law

 

🎯 Purpose of Collection

We only collect personal information necessary to:

  • Verify identity and outstanding debts

  • Provide debt recovery services

  • Communicate with individuals and respond to inquiries

  • Comply with legal obligations

 

🔒 Data Protection and Security

We store all information securely using industry-standard encryption and access controls. We take reasonable steps to prevent misuse, interference, loss, and unauthorised access, modification, or disclosure.

 

🔁 Disclosure of Information

We may disclose your personal information to:

  • Our trusted third-party service providers (IT systems, legal advisors)

  • Referring medical practitioners

  • Regulatory or law enforcement authorities when required

We do not sell or rent your personal information.

 

🌐 Overseas Disclosure

If we need to disclose information to overseas recipients, we will ensure these parties comply with similar privacy standards or obtain your consent.

 

👥 Access and Correction

You can request access to your personal information or ask for corrections if you believe it is inaccurate, out-of-date or incomplete by contacting us at:

Email: support@healthdebt.com.au
Phone: [Insert Phone]
 

📣 Complaints

If you believe your privacy has been breached, you can lodge a complaint with us directly, or contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

 

🔄 Updates

We may update this policy from time to time to reflect changes in laws or services. We recommend checking this page periodically.

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